Please note that you will have to collect this ticket from a Metrolink smart reader. If you had a 28-day or annual ticket on your card, with more than 7 days left before it expires, this will be made available for collection on your new card. They will arrange for a replacement card to be sent to your home address. If you lose your smart card or it is stolen or damaged, you should report this by logging into your online account or by phoning get me there customer services on 03000 035 035. In those cases, you must buy your tram ticket (or touch-in with a valid pass or contactless card at the on-stop readers) as normal and show this when boarding the bus. Where possible, buses will pick customers up and drop off at all the stops that have been affected. When there is a planned change to services for maintenance or improvement works, Metrolink will provide a replacement bus service. taxi fares, missed transport connections or appointments etc.) Planned Service Changes Metrolink is not liable for any other loss arising from failure to operate (e.g. live travel updates on Twitter: service updates on the homepage.digital display boards on the platforms.If a tram service is cancelled or disrupted, wherever possible, Metrolink will tell customers as soon as possible by: If alternative arrangements cannot be provided, Metrolink may make appropriate refund and/or compensation arrangements. This means that Metrolink will arrange for tram tickets to be accepted on local bus or rail services, or will provide a replacement bus service running on the disrupted line(s) 2. In cases of disruption 1, alternative arrangements will be put in place as soon as possible. Metrolink operates a discretionary refund policy and tickets and passes are generally non-refundable.
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